A COMMS,
BRAND VOICE & CS
PRACTICE

Hey great mates. I help businesses figure out their communications and brand voice so they sound consistent, and how to look after their customers so they keep coming back. Outside of work I'm an illustrator working on my first children's book, and you can probably find me trying to befriend literally any cat.

Manythanks. Duncs

YOU'RE MY ONLY HOPE
Duncs, founder of Manythanks
Snake eating its own tail — Tastes Rubbish!

The High Cost of Rubbish Comms

has turned you into a snake eating its own tail. You chuck loads of money at marketing to get customers, lose them with rubbish service, zero aftercare and naff communications, then you crack open the piggy bank to do it all again you silly sausage.

Let's fix it together.

DINNER'S READY
Pig wearing lipstick with a NO THX shirt

Like Lipstick on a Pig

Nah you don't need to worry about keeping your customers happy! They'll just take one look at your spiffing new feature and forget the fact they haven't heard about their order in a week!

Definitely not like rolling poo in glitter.

OINK
Waffle wearing a stop sign

Stop the Waffle

Stop writing absolute guff because you think more words make you feel super duper extra clever. It's boring and confusing.

I'll help you get to the point.

WAFFLES ARE FOR EATING

we're not a fit if

  • ✕ you want the sale, but couldn't give a chuff what happens to your customer after that.
  • ✕ you think a big expensive shiny new project will magically fix what ails thee.
  • ✕ you get defensive and make excuses.

no thanks if this is you

we ARE a fit if

  • ✓ you want your customer to feel all warm and fuzzy, even after they've given you money.
  • ✓ you want your brand voice to be consistent all throughout the customer journey.
  • ✓ you're willing to work together to make your CX the best it can be.

gently caress the button if you're ready to make your comms all nice.

HELP ME ASAP AS POSSIBLE

£30m

campaign revenue generated

133%

SMS revenue uptick

7%

lift in search ad CTR

27%

email revenue boost

8.5%

engaged database increase

52%

YOY revenue jump

LOADS of campaigns run — like over a thousand, I've lost count.

Let's do it partner

We should stop dancing around it. You need me. I want to help you. It'll be magic.

Fill out the form, or pop me an email to duncs@manythanks.co with the subject line "Let's boogie, Duncs!"

GET IN TOUCH

What people say

"Creative, inspiring, solution oriented, commercial, loyal, hard working and a really great person to work with. Duncan is and would be a huge asset to every team that he works with. He is collaborative with a healthy dose of challenge, a great balance in his approach and always has the consumer in his thoughts."

Darren

Commercial Director, DWS Partners

"I was lucky enough to work with Duncan for 18 months. His humour and dedication to his work shone through. He brings a unique voice and anyone would be lucky to work with him in the future."

Laura

Category Manager, CMOStores

"Duncan is the creative force any forward-thinking brand and marketing team needs. He is so much more than campaigns and creative, and always takes care of detail without losing sight of the bigger picture. He effortlessly balances commercial expectations and brand authenticity with strong and engaging campaigns, taking time to understand the customer."

Jack

Founder, harridigital.co.uk